member services

Our professionals can address any questions or concerns employees have about their benefits – ranging from onsite enrollment and claims assistance to consolidated billing and COBRA administration.

PacFed’s online member portal provides a secure way to enroll in a company-sponsored health plan, access your benefits information, search for in-network providers and update personal information.

PacFed’s bilingual staff strives to make enrollment as simple and efficient as possible. Our top priority is to ensure members understand their health insurance plan and how to use their benefits effectively.

We provide timely assistance with HMO insurance claims and help make this process as smooth and stress-free as possible.

PacFed provides educational resources, such as health and wellness newsletters, to help employees understand their benefits and make informed decisions.

Our experienced marketing professionals create and maintain trust fund websites to ensure members can quickly, easily and securely access information about their unique employee benefits.