administrative services

  • An employer shakes hands with a PacFed professional, ready to start enjoying their benefit administration services.

    Third-party employee benefits administration

    PacFed offers a complete suite of services from a single source, including carrier negotiations, customer service, enrollment, consolidated billing, compliance notifications, claims assistance, COBRA administration and more.

    learn more

  • An employer talks on a cell phone while referencing employee benefits records on a computer.

    Online portal services

    We provide paperless tools for employers to generate a variety of reports to assist with recordkeeping, payroll, eligibility and compliance notifications.

  • A PacFed professional explains to an employee the details of a group pension plan.

    Workplace support

    We conduct onsite open enrollment and informational meetings to ensure members understand their insurance coverages and how to use their benefits effectively.

  • An operator in a call center smiles while helping a member understand their insurance benefits.

    Customer service and claims assistance

    Our bilingual staff promptly answers questions and assists employees with processing claims, adding or removing dependents, changing healthcare providers and any other concerns.

  • A happy employer high-fives an employee to celebrate their health insurance coverage.

    Compliance and regulatory support

    We stay up-to-date with the latest regulatory requirements and distribute required compliance notifications, including HIPPA regulations, ACA requirements and COBRA coverage.

  • An employee looks through his mail, stopped at an update about his group health plan.

    Communication and education

    We provide ongoing communication and education to employees about their benefits program through health fairs, health and wellness newsletters, and online portal services.

With a little boy on her lap, an employee studies features of her company’s benefit trust fund on a laptop.

Trust fund websites

Our experienced marketing professionals create and maintain trust fund websites to ensure members can quickly, easily and securely access information about their unique employee benefits.

For assistance, contact the PacFed Member Services Department at 800.753.0222 or info@pacfed.com.
Our regular business hours are Monday through Friday, 8:30 a.m. to 5 p.m. PST.