Online Services

PacFed’s online portal enables employers to access enrollment activity reports and allows members to enroll online. Our online services greatly reduce the need for paper forms and create a simple platform for both employees and employers.

For more information, see our Online Services page.

Member Assistance

PacFed’s Member Services Department assists with enrollment, coverage and HMO claims – with prime importance placed on information accuracy and client satisfaction. All enrollment information is electronically delivered to health plan providers under HIPAA/EDI specifications.

Workplace Support

PacFed conducts onsite employee enrollment and informational meetings to ease the administrative burden associated with multi-coverage options. Our bilingual staff strives to make enrolment easy, quick and thorough. Our core goal is to ensure that members understand their plan and how to use their benefits effectively.

Consolidated Billing

PacFed provides a consolidated, single invoice statement for all coverage and accepts self-administered eligibility reporting with payment. We also provide clients with the option of a paperless reporting system.

COBRA Administration

PacFed’s experienced staff utilizes an automated notification system to handle complete COBRA administration at no additional cost to the employer. We generate all COBRA required notices, provide individual premium billings to participants and handle all premium collection.

Compliance Notifications

PacFed routinely compiles and disseminates employer compliance notifications. These notifications include ACA requirements, HIPAA regulations, COBRA coverage, IRS reporting and more.

Keeping You a Step Ahead

Navigating through today’s complex and changing group health insurance market can be challenging. Our services focus on shifting the burden of compliance, regulatory and fiduciary burdens away from the employer, so you can focus on your core business. We offer a complete suite of member services from a single source.

PacFed Benefit Administrators (PFBA) is a licensed third-party administrator of Taft Hartley Trust Funds and Private Health Insurance Exchanges.

PacFed Insurance Services (PFIS) is a licensed group insurance agency representing the employee benefit products administered by PacFed.