PacFed Online Services

Q: What are Pacific Federal’s Online Services?

A: They are tools that provide employers and employees convenient and simple access to important health plan and provider information through an online portal.

Employers can generate a variety of reports to assist with recordkeeping, payroll and eligibility, as well as notifying the Trust of new employees through a paperless system. Employees can enroll in company-sponsored benefits during the open enrollment period, update personal information and view health plan benefits by accessing documents or logging onto health plan websites.

Q: Are Online Services available for all types of plans?

A: Online Services are provided to the majority of plans administered by Pacific Federal, and are included at no additional charge.

Q: How can I access Online Services?

A: Employers and employees who have access to Online Services can click or copy the following URL into their browser: Next, you will be prompted to enter your member ID and password (specifically assigned to each member). Once logged in, you can access plan-personalized information and content to help meet your individual healthcare needs and goals.

Q: What type of tasks can be performed using Online Services?

A: Pacific Federal’s Online Services enables employers to access updated information and generate a variety of reports to help keep accurate employee records. Employers can also easily add newly eligible employees.

Employees can enroll themselves and/or their dependents (if applicable) in group-sponsored benefits, update their personal information, print a Confirmation Statement showing their coverage, access plan-related documents and browse website links for important information. Here are some sample Online Services features:

  • View eligibility and enrollment information
  • View current benefit summaries (deductible, co-insurance and benefit maximums)
  • Update personal information
  • View/print complete plan of benefits
  • Search for in-network medical and dental providers
  • And much more!
Q: What benefits do Online Services provide?

A: Employers have access to employee and/or dependent (if applicable) information at the click of a button with downloadable reports available at any time. This provides Human Resource departments a single site for benefit enrollment information. Online Services also simplifies and centralizes many of the challenges associated with collecting and maintaining employee benefits and reporting.

Employees have the ability to make their enrollment selections online and quickly access health-plan websites for plan and doctor information. Most importantly, Online Services offers a simple, easy and efficient way to access all benefit enrollment information, 24 hours-a-day. All that is required is access to the Internet.

Q: What if I need additional assistance or prefer to speak with a live person?

A: Pacific Federal’s Member Services department is available to answer any questions or provide assistance during our regular business hours by calling 800-753-0222, Monday through Friday from 8:30 a.m. to 5 p.m. While logged into your Online Services record, you can also contact us via email and we will research and respond to your questions as soon as possible.