About Pacific Federal (PacFed)

Q: Who is Pacific Federal?

A: Headquartered in Glendale, CA, Pacific Federal is a subsidiary of Zenith American, with national experience in administration, claims, marketing and underwriting. Its operating divisions include PacFed Benefit Administrators (PFBA), a licensed third-party administrator and PacFed Insurance Services (PFIS), a licensed group insurance agency.

Q: Who is PacFed Benefit Administrators (PFBA)?

A: PFBA is an administrator for Corporate Plans, Taft-Hartley Trust Funds and Private Health Insurance Exchanges, PFBA provides employers access to California’s most competitive and highest quality group insurance programs.

Q: What administration services does PacFed provide?

A: PFBA provides employers with online services, member assistance, workplace support, consolidated billing, COBRA administration and compliance notifications from a single source.

Q: Who is PacFed Insurance Services (PFIS)?

A: PFIS is the group insurance agency division of Pacific Federal. PFIS staff are licensed insurance professionals.

Q: What services does PFIS perform?

A: PFIS provides enrollment and service support for Corporate Plan, Taft-Hartley Trust Fund and Private Health Insurance Exchange clients of PFBA. In addition, it provides insurance quotes and renewal services for corporate clients.

Q: Who should employees contact with questions about their health care coverage?

A: For assistance, employees should contact the Member Service Department at (818) 243-0222 or (800) 753-0222, or visit www.pacfed.com. Bilingual representatives can answer questions about adding or removing dependents, changing doctors, claims and any other concerns regarding benefits Monday through Friday, from 8:30 a.m. to 5 p.m. (PST).

Q: Who should employers contact with billing questions?

A: For questions about monthly invoices, please contact PacFed’s Billing Department at (818) 243-0222 or (800) 753-0222, Monday through Friday, from 8:30 a.m. to 5 p.m. (PST).

Q: Who should employers contact to schedule an on-site open enrollment?

A: To schedule an on-site open enrollment, please contact PacFed’s employer designated PacFed Account Manager. If you need assistance reaching this individual, please call PacFed at (818) 243-0222 or (800) 753-0222, Monday through Friday, from 8:30 a.m. to 5 p.m. (PST).

Q: Whom should I call if I have more questions?

A: PacFed representatives can be reached at (818) 243-0222 or (800) 753-0222, Monday through Friday, from 8:30 a.m. to 5 p.m. (PST).