About Pacific Federal (PacFed)
Q: Who is Pacific Federal?
A: Headquartered in Glendale, CA, Pacific Federal is a subsidiary of Zenith American, with national experience in administration, claims, marketing and underwriting. Its operating divisions include PacFed Benefit Administrators (PFBA), a licensed third-party administrator and PacFed Insurance Services (PFIS), a licensed group insurance agency.
Q: Who is PacFed Benefit Administrators (PFBA)?
A: PFBA is an administrator for Corporate Plans, Taft-Hartley Trust Funds and Private Health Insurance Exchanges, PFBA provides employers access to California’s most competitive and highest quality group insurance programs.
Q: What administration services does PacFed provide?
A: PFBA provides employers with online services, member assistance, workplace support, consolidated billing, COBRA administration and compliance notifications from a single source.
Q: Who is PacFed Insurance Services (PFIS)?
A: PFIS is the group insurance agency division of Pacific Federal. PFIS staff are licensed insurance professionals.
Q: What services does PFIS perform?
A: PFIS provides enrollment and service support for Corporate Plan, Taft-Hartley Trust Fund and Private Health Insurance Exchange clients of PFBA. In addition, it provides insurance quotes and renewal services for corporate clients.
Q: Who should employees contact with questions about their health care coverage?
A: For assistance, employees should contact the Member Service Department at (818) 243-0222 or (800) 753-0222, or visit www.pacfed.com. Bilingual representatives can answer questions about adding or removing dependents, changing doctors, claims and any other concerns regarding benefits Monday through Friday, from 8:30 a.m. to 5 p.m. (PST).
Q: Who should employers contact with billing questions?
A: For questions about monthly invoices, please contact PacFed’s Billing Department at (818) 243-0222 or (800) 753-0222, Monday through Friday, from 8:30 a.m. to 5 p.m. (PST).
Q: Who should employers contact to schedule an on-site open enrollment?
A: To schedule an on-site open enrollment, please contact PacFed’s employer designated PacFed Account Manager. If you need assistance reaching this individual, please call PacFed at (818) 243-0222 or (800) 753-0222, Monday through Friday, from 8:30 a.m. to 5 p.m. (PST).
Q: Whom should I call if I have more questions?
A: PacFed representatives can be reached at (818) 243-0222 or (800) 753-0222, Monday through Friday, from 8:30 a.m. to 5 p.m. (PST).